SOY SOCIETY WELLNESS

Frequently Asked Questions:

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1.PACKAGE SHIPMENT

All orders ship within 5 (five) business days.

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2. REFUNDS AND REPLACEMENTS

We can offer replacements for candles that may arrive damaged. We take all precautions to ensure that your order arrives promptly and in great condition. Due to the fragile nature of glass candle jars, sometimes they can possibly arrive broken, cracked, or shattered. If this is the case we will happily send a replacement candle. 

 

We only offer refunds if a product arrives damaged and you no longer want a replacement sent out. Refunds are processed within 3-5 business days. The amount of time to arrive back into your bank account depends on your bank processing times which varies.  

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3. WHOLESALE ORDERS

We do offer wholesale! Please send us an email for pricing and specific details. Email: soysocietycandleclub@gmail.com

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4. Privacy Policy

We receive, collect, and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to locate our website. We also collect personally identifiable information (including name, email, birthday (for our Birthday Club)); payment details (including credit card information used to process payments only), comments, feedback, and product reviews.

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5. Terms and Conditions 

This website is owned and operated by Posh Showroom DTLA. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors soy wax candles and accessories. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

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